The other ten conversations you keep having
The expanded template library — Cleo Vane, Salon Growth.
Replace every bracket, and read each one out loud before you send it. Two of these carry rules, not just tone: the deposit request and the team-standards note touch payment terms and employment expectations. Have both checked against your booking platform and your local employment rules before they become the way your salon works.

01  Onboarding welcome
Your first week is for learning how this salon works, not proving you can guess. Here is who to ask, what to observe and what you are expected to handle by Friday.
02  Deposit request
Your appointment is held once the [amount/percentage] deposit is paid. It is handled under these cancellation terms: [link].
03  Review request
Thank you for coming in today. If the experience matched what you hoped for, an honest review here helps another client know what to expect: [link].
04  Late arrival
You are [minutes] minutes past the start time. We can [reduced safe service option] or reschedule under [policy]. I will not rush a service past the point I can do it properly.
05  Reschedule
I can move this to [options]. Under the notice policy, [fee/deposit outcome]. Which option works?
06  The difficult regular
I value the history we have, and I need to be clear about [behavior/boundary]. From today, [specific rule]. If that does not work for you, I understand that another salon may suit you better.
07  Consultation follow-up
We discussed [plan], [price range], [maintenance] and [test/condition]. Reply if any part is different from your understanding before we book.
08  Reactivation
It has been [period] since your last visit. If you are ready to return, here is the current menu and the best starting appointment: [link]. No pressure if your plans have changed.
09  Team standards
Our standard is observable: [behavior], completed by [time], recorded in [place]. “Be more professional” is not an instruction.
10  Menu change
From [date], [service] becomes [new name/structure]. Existing appointments are handled [rule]. The change means [plain client-facing difference].

Before any of these become your standard wording
□ Every bracket replaced
□ Read out loud once — if you would not say it to her face, rewrite it
□ Deposit and payment wording checked against your booking platform’s terms
□ Team and employment wording checked locally before it is applied to anyone
□ Saved where the person on the desk can find it at four o’clock on a Saturday

salons-s-st-11-template-library-v1 · cleovane.com · Free to adapt and use in your own studio. Drafting language only — not legal, employment or payment advice.