Our Guarantee
We stand behind every wardrobe we build. Here are the specific guarantees for each tier—no fine print, no gotchas.
The "7-Day" Guarantee
For the $499 Outfit Engine Method, the risk is zero. If you receive your plan and feel it's not the right direction for you, simply email us within 7 days for a full refund.
Conditions
- Must request within 7 days of delivery
- No questions asked
- Full refund processed within 3-5 business days
“We want you to love your results. If you don't, we make it right.”
The "Compliment" Guarantee
We are so confident in our process that we guarantee the outcome. If you complete your intake and fit check, and you don't end up with at least 30 outfits you would confidently wear to your most important events, we will keep revising your plan for free until you do.
Conditions
- Must complete full intake (photos, measurements, questionnaire)
- Must complete at least 1 fit check
- If we can't deliver 30 confident outfits, we refund the difference vs Outfit Engine Method price
“We don't succeed unless you succeed. Period.”
48-Hour Alignment Check
After your first Direction and First Cart delivery: 48-hour alignment checkpoint. If we're not aligned on the vision, full refund. No questions asked.
Conditions
- Alignment check occurs after first major delivery
- 48-hour window to decide if we're the right fit
- Full refund if not aligned (minus any items already purchased)
“At this investment level, alignment is everything. We don't want your money if we can't deliver.”
How to Request a Refund
Email our support team
Send an email to support@cleovane.com with the subject line “Refund Request”
Include your order details
Include your name, email used for purchase, and tier purchased. Optional: brief reason for the refund (helps us improve).
Receive confirmation
We'll confirm receipt within 24 hours and process your refund within 3-5 business days to your original payment method.
Questions about our guarantee? Contact us